Privacy Policy

1. Introduction
At Browny Logistics Ltd, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your information when you interact with our website, book shipments, or use our logistics services between the UK and Ghana.
By using our website or services, you agree to the practices described in this Privacy Policy.

2. Information We Collect
We collect information in several ways to provide smooth and secure logistics services:
a) Personal Information

• Name, email address, phone number
• Shipping and delivery addresses
• Account login details if you create an account

b) Payment Information

• Credit/debit card information (processed securely via our payment gateway)
• Billing addresses and payment confirmation details

c) Shipment Information

• Package type, weight, and contents
• Delivery instructions
• Tracking information for shipment updates

d) Technical Information

• IP address, browser type, operating system
• Cookies and browsing behavior on our website
• Device information for website optimization

e) Communication Data

• Emails, messages, and calls you send to us
• Newsletter subscription preferences

3. How We Use Your Information
We use the information to:

• Provide logistics services (air freight, sea freight, courier, airport transfers)
• Process payments, bookings, and invoices
• Communicate shipment updates, promotions, and service notifications
• Improve our website, services, and customer experience
• Comply with legal obligations, audits, and safety regulations
• Prevent fraud and unauthorized access

4. Legal Basis for Processing
We process personal data under the following lawful grounds:

• To perform a contract (processing shipments you request)
• To comply with legal obligations (customs, tax, transport regulations)
• To protect legitimate interests (security, fraud prevention)
• With your consent (for marketing, newsletters, or promotional communications)

5. Sharing Your Information
Your information may be shared only when necessary and with trusted parties:

• Service Providers: Shipping companies, delivery partners, and payment processors
• Government & Legal Authorities: To comply with laws or respond to legal processes
• Business Partners: For services you explicitly request (e.g., online shopping fulfillment to Ghana)

We do not sell, rent, or trade your personal information to third parties.

6. Cookies and Tracking Technologies

• We use cookies to enhance user experience, remember preferences, and analyze website traffic.
• Cookies may include session cookies, persistent cookies, and analytics cookies.
• You can manage cookie settings via your browser, but some functionality may be limited.

7. Data Security and Protection
We implement industry-standard technical and organizational measures to protect your data:

• Encrypted payment processing
• Secure servers and firewalls
• Access control and monitoring

Despite these measures, no online transmission is 100% secure. You acknowledge and accept this inherent risk when using our services.

8. Data Retention

• Personal and shipment data is retained only as long as necessary to fulfill the purpose it was collected.
• Data may be kept longer to comply with legal obligations, resolve disputes, or enforce agreements.
• After retention periods, data is securely deleted or anonymized.

9. Your Rights
You have the right to:

• Access and receive a copy of your personal data
• Correct or update your information
• Request deletion of your data (where legally permissible)
• Object to certain processing (marketing, analytics)
• Request restriction or portability of your data

To exercise these rights, contact us at enquiries@brownylogistics.co.uk. We will respond promptly as required by law.

10. Third-Party Links
Our website may link to third-party websites or services. We are not responsible for their privacy practices. Please review their privacy policies before providing personal information.

11. Children’s Privacy
Our services are not intended for children under 16. We do not knowingly collect personal data from children. If we discover that a child has provided personal data, we will delete it immediately.

12. International Transfers

• Your data may be transferred and stored in countries outside your residence (UK and Ghana).
• We ensure adequate safeguards for such transfers, following data protection laws.

13. Updates to this Privacy Policy

• Browny Logistics Ltd may update this policy from time to time.
• Updated versions will be posted on our website with the revision date.
• Continued use of our website or services constitutes acceptance of changes.